QUESTIONS, FEEDBACK OR NEED MORE INFORMATION?

Have a question that isn't answered on our information pages, or is something unclear?

Please email us at [email protected]. When contacting us, please provide your name, contact phone number, and city so we can assist you more efficiently.

If you are contacting us about an after-sales issue, please include clear photos of the product when possible. This will help our customer service team better understand and resolve your issue.

CUSTOMER SERVICE HOURS

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Our customer service team typically responds within 48 hours, excluding weekends and public holidays.

FREQUENTLY ASKED QUESTIONS

Q: How long will it take to receive my package?

A: Orders are normally processed within 3–5 business days before being dispatched.

Once your order has been shipped, estimated delivery times are:

• Domestic orders: Approximately 5 business days

• International orders: Approximately 7–15 business days

Please note that delivery times are estimates and may vary depending on your destination, customs clearance, local carrier operations, holidays, weather, and other circumstances beyond our control.

Tracking information will be provided once your order has been dispatched.

Q: What is your return policy?

A: If you need to return or exchange an item, please review our Return Policy for detailed information about eligibility, procedures, and applicable conditions.

Once we receive your returned item and inspect its condition, we will process the applicable return or exchange. Please allow up to 14 days after receipt of the returned item for processing.

Q: How can I contact you regarding my order?

A: You can contact our customer service team by email at [email protected] or by using the contact form on this page.

When contacting us about an existing order, please include your order number so we can locate your order and assist you more quickly.