GENERAL QUESTIONS

What is the status of my order?

Once your order has been successfully placed, you will receive an order confirmation email.

After your order has been shipped, we will send you tracking information so you can follow the status and progress of your delivery.

Can I change or cancel my order?

We can only make changes or cancel an order before it has been processed for shipment.

Once your order has entered the preparing for shipment, shipped, or delivered stage, we may no longer be able to make changes or cancel the order.

If you need to make a change or cancel your order, please contact us as soon as possible at [email protected] and include your order number.

PAYMENT

What payment methods do you accept?

We currently accept the following payment methods:

PayPal

Pay securely through PayPal using eligible payment methods, including Visa, Mastercard, American Express, and Discover.

Credit & Debit Cards

We also accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

All payments are processed through secure payment systems designed to help protect your payment information.

Which currency will I be charged in?

All orders are processed in USD (United States Dollars).

If your card or bank account uses another currency, your bank or card issuer may apply its own exchange rate and/or currency conversion fee.

Do you offer installment payments?

Where available, eligible customers may be able to split their payment into installments through supported payment providers at checkout.

Available payment options may vary depending on your country, payment method, and order amount.

SHIPPING

Where do you ship?

We offer worldwide shipping to many countries and regions, including destinations across Asia, North America, Central America, Europe, and Oceania.

Shipping availability may vary depending on the destination and applicable shipping restrictions.

How long does it take to receive my order?

Orders are normally processed within 3–5 business days.

After your order has been dispatched, estimated delivery times are:

• Domestic orders: Approximately 5 business days

• International orders: Approximately 7–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, local carrier operations, weather, holidays, and other circumstances beyond our control.

How can I track my package?

Once your order has been dispatched, you will receive tracking information by email.

You can use the tracking information provided to monitor the progress of your shipment.

If you have any questions about your tracking information, please contact