Return & Refund Policy

RETURN & REFUND POLICY

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase, you may be eligible to return your item for a refund or exchange, subject to the conditions below.

RETURNS

To be eligible for a return, you must submit your return request within 14 days of delivery.

Returned items must be:

  • Unused and in their original condition

  • Undamaged and free from signs of use

  • Returned with the original packaging, where applicable

  • Accompanied by your order information or proof of purchase

Please contact our customer service team before sending any item back. Returns sent without prior authorization may not be accepted.

Email: [email protected]

RETURN PROCESS

To request a return, please contact our customer service team at [email protected] and provide your order number and the reason for the return.

If your return request is approved, we will provide you with the appropriate return instructions and return address.

Please securely package the item to help prevent damage during return shipping.

Do not send your return to the shipping address shown on your original package unless instructed to do so by our customer service team.

Return Shipping Costs

If the return is due to an error on our part, such as receiving the wrong item or a defective or damaged product, we will provide appropriate assistance with the return shipping.

If the return is made for another reason, such as a change of mind or ordering the wrong item, the return shipping cost may be the responsibility of the customer and may be deducted from the refund where applicable.

ORDER CANCELLATION

You may request to cancel your order before it has been processed for shipment.

Orders that have already been shipped cannot normally be cancelled.

If you need to cancel your order, please contact us as soon as possible at [email protected] and include your order number.

We normally process orders within 3–5 business days, so we recommend contacting us promptly if you wish to cancel or modify an order.

REFUNDS

Once we receive your returned item, we will inspect its condition and determine whether it meets the applicable return requirements.

Please allow up to 14 days after receipt of the returned item for us to complete the return review and process the applicable refund or exchange.

Once your refund has been approved, the refund will be issued to your original payment method.

Depending on your bank, card issuer, or payment provider, it may take additional time for the refund to appear in your account.

You will receive an email confirmation once your return or refund has been processed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected].

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review the issue and provide appropriate assistance with a replacement, exchange, or refund where applicable.

If the issue is caused by an error on our part, you will not be responsible for the applicable return shipping cost.

EXCEPTIONS

The following types of products are generally not eligible for return or exchange:

  • Perishable items

  • Intimate or personal-use items

  • Gift cards

  • Customized or personalized items

  • Digital products

Additional restrictions may apply depending on the product.

For products intended for personal or oral use, please review the applicable product-specific return conditions before use.

QUESTIONS

If you have any questions about our Return & Refund Policy, please contact our customer service team:

Email: [email protected]